St. Croix Warranty Program?

esb's daddy · 08-11-12, 12:41 PM

Anyone used this program lately? I recently had to due to broken rod, all my own fault. I was a little surprised to find out that if the rod was broken by fisherman and not MFG error, it was a $75 charge for repairs or replacement. I guess I was used to No Fault No Questions Asked Warranties like Orvis or TFO where it was $25 S&H no matter what the cause of damage. Also, typically how quickly does St Croix get the rod back to you? They have had mine for over two weeks now and I can assure you that they can not repair the damages but instead will need to replace sections. Anyway, does anyone else think that their Program is a little pricey considering what you pay for their rods. I love their rods and have several of them, but I guess I should have looked at their warranty program a little bit better because I may have made my purchase decisions differently based on it. Thanks

The Ole Man · 08-11-12, 02:28 PM

Sounds high to me considering their price range. Sage is $50. Orvis is $30.

esb's daddy · 08-11-12, 05:30 PM

Kind of what I was thinking too. Love the rods though. I guess they changed this recently just like their trade in program. Trade in used to be $10 off per year and now it is 10% off of cost of rod per year. So if you have an Avid retailed at $260 it would be $26/yr.

08-11-12, 10:40 PM

Ouch.. I recently asked about this b/c I was considering buying a St. Croix. I'm brutal on rods... ...Think I'll pay extra and keep rockin' the Orvis. Their warranty is mind-blowing..

Bfish · 08-11-12, 11:25 PM

Quote:

Originally Posted by BloodKnot

...Their warranty is mind-blowing..

Price of the warranty is built-in to the purchase price, just saying.

08-11-12, 12:41 PM	#1
esb's daddy Native Join Date: Jun 2008 Location: Roswell/Woodstock Area Posts: 867	St. Croix Warranty Program? Anyone used this program lately? I recently had to due to broken rod, all my own fault. I was a little surprised to find out that if the rod was broken by fisherman and not MFG error, it was a $75 charge for repairs or replacement. I guess I was used to No Fault No Questions Asked Warranties like Orvis or TFO where it was $25 S&H no matter what the cause of damage. Also, typically how quickly does St Croix get the rod back to you? They have had mine for over two weeks now and I can assure you that they can not repair the damages but instead will need to replace sections. Anyway, does anyone else think that their Program is a little pricey considering what you pay for their rods. I love their rods and have several of them, but I guess I should have looked at their warranty program a little bit better because I may have made my purchase decisions differently based on it. Thanks __________________ "I live by the 6 F's - Family, Friends, Fishing, Football, Food & Fermented Beverages."

08-11-12, 05:30 PM	#3
esb's daddy Native Join Date: Jun 2008 Location: Roswell/Woodstock Area Posts: 867	Kind of what I was thinking too. Love the rods though. I guess they changed this recently just like their trade in program. Trade in used to be $10 off per year and now it is 10% off of cost of rod per year. So if you have an Avid retailed at $260 it would be $26/yr. __________________ "I live by the 6 F's - Family, Friends, Fishing, Football, Food & Fermented Beverages."

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08-11-12, 02:28 PM	#2
The Ole Man Chief Financial Officer, Past Director, Hall of Fame Member Join Date: Dec 1998 Location: NW Georgia Posts: 8,004	Sounds high to me considering their price range. Sage is $50. Orvis is $30.

08-11-12, 10:40 PM	#4
DavyKnot Guest Posts: n/a	Ouch.. I recently asked about this b/c I was considering buying a St. Croix. I'm brutal on rods... ...Think I'll pay extra and keep rockin' the Orvis. Their warranty is mind-blowing..