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Old 12-23-17, 10:53 PM   #1
troutrookie's Avatar
Join Date: Oct 2015
Posts: 178
Default Shout out to the Redington folks

I wanted to give a shout out to the Redington folks for their customer service. I had a pair of Sonic Pro waders that developed a leak so I sent them back for warranty. Within two weeks I had a brand new pair! That's great service!
Merry Christmas Guys!
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Old 12-24-17, 09:35 AM   #2
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Join Date: Nov 1998
Location: Laurel Park, NC USA
Posts: 6,122
Thumbs up X2 for Redington

I had a Redington gore-tex like rain jacket from Sierra Outfitters on sale for about $30 maybe ten years ago. Great jacket - spent all day in a drift boat on the Rogue River in steady rain and the only part of me that got wet was the bill of my hat! Early this year, the zipper broke and no way to fix, only to replace. Went to the the Redington site, talked to a human, and I could send it back with a check for $30 to cover any repairs they could make.

About a week later the check cleared the bank and I got an email stating my jacket was on it's way back to me. Package arrived with an apology note that they could not fix my jacket so they sent me a new one! A much better one than I sent them, so I looked it up and the best price I could find for my new jacket was $300!

You better believe I will buy Rediington again!
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