Re: FlyteDeck

Windknot · 06-19-02, 10:59 AM

June 8th I was gearing up to play with some bluegills. When I picked up the inverted floatant bottle on my FlyteDeck pack, I immediately noticed the snap cap wouldn't come off. Closer inspection showed the interior nipple has torn loose from the top of the screw-on portion of the cap. I had loaded it with Loon Aquel, which is thick as cold molasses, so I wasn't in danger of getting gooey and just fished 'til dark.

June 10, I sent an email query to FlyteDeck to report the problem and ask for further directions. Within 25 minutes I had a reply advising me that a new bottle and cap were on the way.

I don't ordinarily do testimonials, but I was impressed that they would treat such a small problem AS a problem and move quickly to rectify things.

Consequently, FlyteDeck joins Sturm, Ruger & Co. and Angler's Workshop at the head of the class in customer service by my lights. And that's pretty heady company in anyone's book.
Don

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06-19-02, 10:59 AM	#1
Windknot Director, Hall of Fame Member Join Date: Feb 1999 Location: Dacula, GA Posts: 12,695	June 8th I was gearing up to play with some bluegills. When I picked up the inverted floatant bottle on my FlyteDeck pack, I immediately noticed the snap cap wouldn't come off. Closer inspection showed the interior nipple has torn loose from the top of the screw-on portion of the cap. I had loaded it with Loon Aquel, which is thick as cold molasses, so I wasn't in danger of getting gooey and just fished 'til dark. June 10, I sent an email query to FlyteDeck to report the problem and ask for further directions. Within 25 minutes I had a reply advising me that a new bottle and cap were on the way. I don't ordinarily do testimonials, but I was impressed that they would treat such a small problem AS a problem and move quickly to rectify things. Consequently, FlyteDeck joins Sturm, Ruger & Co. and Angler's Workshop at the head of the class in customer service by my lights. And that's pretty heady company in anyone's book. Don